The voice of Johfrah, now as AI

1. Applicability

These general terms and conditions apply to all offers, quotations and agreements between us and our clients. By placing an order or requesting a quotation, the client agrees to these terms and conditions.

2. Rates and Payment

All prices exclude VAT, unless we explicitly state otherwise. You can pay using the provided payment methods or, if we agree, by invoice within 14 days.

The agreed delivery period (turnaround) for an assignment only begins once we have received and confirmed your full payment. If you opt for a manual bank transfer, the project will only commence after our final confirmation of receipt. Please allow for bank processing times.

3. Delivery and Usage Rights

The delivery timeframe is determined per project. Usage rights (buy-outs) are limited to the media, region, and period specified in your order. Any other use must be agreed upon in writing beforehand and may lead to additional costs.

In unforeseen circumstances or force majeure (such as, but not limited to, sudden illness or loss of voice by the actor, or prolonged technical malfunctions), the delivery period may be extended in consultation. We will inform the client of this as soon as possible, but we are not liable for any (consequential) damage due to this delay.

Corrections for reading or pronunciation errors, or a recording that does not match the requested style, are included in the assignment. If you change the script after the recording has already been made, or request an additional revision round that is a new creative choice rather than a correction, this may be charged separately.

4. Cancellation and Right of Withdrawal

Given the nature of the service (custom audio recordings), the statutory right of withdrawal does not apply to completed recordings. Cancellation of a commission after the voice actor has commenced work is subject to a charge.

5. Liability

We strive for optimal quality in the services provided, but we are not liable for indirect or consequential damages resulting from the use of the delivered audio recordings.

Our liability for direct damages from an order is always limited to the invoice amount of that specific order.

6. AI Use and Voice Cloning

Audio supplied via Voices must not be used for AI training, voice cloning, or text-to-speech generation, unless a specific licence has been purchased in advance for this purpose.

7. Submitted Content

The client warrants that they are entitled to have the provided script or text recorded, and that the content does not infringe on copyrights or other third-party rights, and is not defamatory, hateful or otherwise unlawful. The client indemnifies Voices and the voice actor against any third-party claims arising therefrom.

8. Direct contact with the actor

Clients may not contact a voice actor they have met through Voices for new projects outside of the platform, with the intention of avoiding our mediation and commission. If a breach is proven, we may still charge the standard commission.